This was confirmed by a representative from Apple's support chat network. However, the representative noted that only Geniuses, or Apple Store employees, can decide if the bent iPhone is covered by the company's warranty policy.
"That is 100% up to the Genius that you speak with at the store," the representative said. "There is a test called a Visual Mechanical Inspection that device will have to pass. If it is within guidelines, they will be able to cover it."
"If not, the replacement would be a paid one," the representative added.
Basically, the Geniuses will closely inspect the mobile device to determine if the bending occurred accidentally, such as when placed inside a jean's pocket for a long time. However, if the employees discover that the iPhone was bent on purpose, it will not be replaced, Tech Times reported.
Shortly after the launch of the iPhone 6 and 6 Plus, a problem, now known as Bendgate, emerged. Apparently, the new iPhones could bend due to its malleable aluminum body.
Apple noted that it has received a total of nine complaints from users regarding the problem, according to News Week.
"With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus," the company stated.
Recently, the magazine Consumer Reports claimed that Bendgate is overhyped. Through a pressure test, researchers from the publication found out that other smartphone models are more susceptible to bending than the iPhone 6 and 6 Plus.
Specifically, they discovered that the HTC One smartphone bends more easily than Apple's latest device.
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